Dated 3rd October 2021

Shipping

  • Muckle Brewing has a contract with Parcel Force who provide a 48-hour delivery service for £8.95 per item (Monday – Friday)
  • Parcel Force will send either a text or email notification informing you when your Muckle box will be delivered. This is an interactive message service so you can reply and select options
  • Orders are made per Muckle box at £8.95. Each further box costs £8.95
  • Delivery to your home address is £8.95 across mainland UK. This excludes Highlands and Islands, sorry.
  • Once processed we will confirm your order by email
  • Alcohol shipping requires all deliveries to be signed for by an adult aged 18 years or over.
  • If no-one is present at your address when delivery is attempted, Parcel Force will make two further delivery attempts, following which your Muckle box will be taken to the nearest post office.
  • For queries relating to your order please email brewer@mucklebrewing.co.uk

Returns

  • If you decide to cancel your Contract with Muckle Brewing within 14 days of receiving your goods we will process the refund due to you (the price of the product) within 30 days of the day of your notification to us. We will not refund the price of delivering the product to you. In such an instance, it is your responsibility to return the product to us in its original condition. You will be responsible for all return postal costs. Returns must be sent by recorded delivery.
  • Should you consider the product to be defective, and have returned it on that basis, we will examine the product before confirming your refund. We will process this refund within 30 days of our confirmation of refund email to you. Defective products will be refunded in full, including the costs of delivery to you and your cost in returning the product to us. Please keep your receipt. Returns must be sent by recorded delivery.
  • Despite the use of protective packaging there may be the occasional breakage. In such an event we will replace the damaged goods or, if you prefer, provide a full refund.
  • If returning goods please include a note of your contact details and the reason for return. The goods must be packaged securely and returned to:

Muckle Brewing Ltd, 3 Bellister Close, Park Village, Haltwhistle, Northumberland, NE49 0HA

 

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